SELF CHECK-IN

Self check-in terminals have been introduced at some
JR-EAST HOTEL METS locations.
Credit cards and transportation IC cards such as
Suica are also accepted.

Our self check-in terminals enable
a smooth check-in at your own pace.
This page provides information on how to use
the self check-in terminals.

Check-in

  • Check-in STEP1

    Search for a reservation

    Select check-in button to search for your reservation.
    JR Hotel Members can also check in by touching their IC member card against the reader or by entering their member number.
    General guests are required to search for the name under which the reservation was made or search for their reservation number.

  • Check-in STEP1 Check-in STEP1 Check-in STEP1 Check-in STEP1
  • Check-in STEP2

    Confirm the details of your reservation, enter your personal details and place your signature in the area provided

    After you have confirmed the details of your reservation on the screen, please enter your personal details and sign in the area provided.

  • Check-in STEP2 Check-in STEP2 Check-in STEP2
  • Check-in STEP3

    Payment of accommodation charges

    Please confirm the amount to be paid and pay the amount required.
    Payments can be made in cash, major credit cards or by using a transportation IC card.
    JR Hotel members may also use any accrued points.
    *This screen will not appear if you have paid your accommodation charges in advance.

  • Check-in STEP3 Check-in STEP3
  • Check-in STEP4

    Issuance of Hotel information and room keys

    Upon completion of your check-in the terminal will also issue a receipt containing information about the hotel, your room key(s), a payment receipt and breakfast coupon(s), etc.
    Your check-in is now complete. You can now relax in your room.

  • Check-in STEP4 Check-in STEP4

Check-out

  • Check-out

    Check-out procedure

    When checking out, please select check-out and insert (return) your room key(s).
    We look forward to seeing you again.

  • Check-out Check-out Check-out

*The images are for illustrative purposes only.
*Please note that procedures may vary depending on your reservation.

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